Averonix Host is operated by Averonix Group Pvt. Ltd., Nepal.
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Abuse Policy
How we receive, investigate and act on abuse reports.
Applies to: Anyone reporting content or activity on our network.
Draft, pending professional review
This document is a working draft prepared for review by a qualified legal adviser. It is not legal advice, and it is not the final agreement. Highlighted passages mark positions that must be settled before publication.
1. How to report
Use the abuse report form or write to our abuse address. Include the exact URL or IP address, what you observed, and when. Reports without enough detail to locate the content cannot be investigated.
2. Our process
Every report is logged with a reference and follows the same process:
- Acknowledgement, with a reference.
- Verification that the content is on our network and matches the report.
- Notice to the customer with a deadline to act, where the situation allows it.
- Suspension where the breach is confirmed and unresolved, or immediately where waiting would cause harm.
- An outcome notification to you, within the limits of what we may disclose about another customer.
3. Priority categories
Child sexual abuse material, imminent threats to life and active phishing campaigns are handled immediately and referred to the appropriate authorities. Please also report these directly to law enforcement.
4. Copyright complaints depend on where the content is hosted
There is no single global takedown procedure, and the differences are not cosmetic. Canada in particular does not have a notice-and-takedown regime at all: the law requires us to forward your notice to the customer, not to remove the content. Tell us which region the content is in if you know, and we will apply the right procedure.
| Where the content is hosted | Procedure that applies |
|---|---|
| United States (Oregon, Virginia) | Notice and takedown under section 512 of the Digital Millennium Copyright Act. A compliant notice must include the statutory elements and a statement made under penalty of perjury. The customer may file a counter-notice, after which the content may be restored unless you file suit. |
| France, Germany, Italy, Poland | Notice and action under Article 16 of the Digital Services Act (Regulation (EU) 2022/2065). We acknowledge your notice, decide without undue delay, and give both you and the customer a statement of reasons. |
| United Kingdom | Notice under the Copyright, Designs and Patents Act 1988 and the applicable hosting liability rules. |
| Canada (Beauharnois, Montréal, Cambridge, Toronto) | Notice and notice under ss 41.25 to 41.27 of the Copyright Act. We forward your notice to the customer and retain records. We do not remove content on receipt of a notice alone; removal requires a court order. |
| Australia (Sydney) | The safe harbour scheme under the Copyright Act 1968 (Cth). |
| Singapore | The Copyright Act 2021, including its takedown provisions. |
| India (Mumbai) | The Information Technology Act 2000 and the Intermediary Guidelines Rules 2021. |
5. What a complaint must contain
Whichever procedure applies, a complaint must identify the work, identify the infringing location precisely enough for us to find it, state your authority to act, and be made in good faith. Deliberately false claims carry consequences, including liability for damages under section 512(f) of the DMCA.
Counter-notices from the customer are considered before content is restored, where the applicable procedure provides for them.
6. Illegal content other than copyright
For content in our EU regions, the Digital Services Act notice and action mechanism applies to any allegedly illegal content, not only copyright. You will receive an acknowledgement, a decision without undue delay, and a statement of reasons; so will the customer whose content is affected, and both of you are told what redress is available.
7. Reporter privacy
We do not disclose your identity to the reported customer except where legally required, and we will tell you if that becomes necessary. Note that some procedures — the DMCA counter-notice process in particular — require your notice to be passed on in full, which will identify you.